FAQ
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FAQ

What is eRentPay?

Our service allows property managers to build their business by keeping things simple and affordale. Now property managers have real options. manage your rents, get background and credit checks for property managers, create rental contracts along with receiving online digital signatures, accept rent payments online, send rental applications and collect fees, and even post apartments for rent from the eRentPay website onto other public sites. 

 

How do the transactions occur?

The tenant submits payment through eRentPay tenant portal, payment processes through the Automatic Clearing House (ACH) or Credit Processor (CC), and payment is deposited directly in property managers account. 

 

Price: How much does it cost?

  • Property Managers pay nothing! No setup or monthly fees! No contracts or obligations! 
  • Tenant pays a small $3.00 flat fee per ACH transaction.
  • Tenant pays a 2.5% per Credit Card transaction. (Accept Visa, Mastercard and Discover)                   
  • Application fee per applicant submission, $1.00. (Perspective Tenant pays during application process)
  • Credit, background, and eviction check, $19.95.
  • Posting properties online, FREE.

 

Do I have to sign a contract?

No, there is no long or short term contract or obligation. You can cancel at anytime.

 

Are there any hidden fees or obligations?

There are no hidden fees. No contracts or obligations.

 

How do I start accepting tenant payments directly to my account? 

For your security we require the following documents be uploaded using the SendSafely secured and encrypted link.

  • A copy of a voided business bank account check for account to be used.
  • Past 2 months bank statements on associated account to be used.

Your merchant account will be operational within 1 business day. 

 

How long does it take for a payment to be deposited?

Funds will typically be deposited into the Payee's banking account 3-5 business days after we begin processing the payment. This usually depends on your own bank. 

 

What are the services offered?

Included Free in Monthly Fee:                                                                                                                            

Receive Credit Card and ACH Rent Payments Online                                                                    

Payment History                                                                                                                                                                             

Maintenance/Service Requests Online                                                        

Online Forum                                                                                                

Upload Your Own Rental Applications and Contracts And Charge Fees

Save All Documentation 

Upload And Send Receipts

Create Online Rental Application

Create Online Rental Application

Post Property Vacancies Online 

Pay as You Go:

Full Credit, Eviction, and Criminal Screening - $19.95

E-signature per Form - $2.95

 

Can property landlords become members?

Yes, landlords can become members too for a monthly fee of 11.95 per month.

 

Still have questions?

Please submit any questions through the contact us page or info@e-rentpay.com.